1. Introduction

Nancy Cool Interior Architecture attaches great importance to the protection of your personal data. In this privacy policy, we explain what data we collect, why we do so, and what your rights are.

We process your personal data in accordance with:

• The General Data Protection Regulation (GDPR – Regulation (EU) 2016/679)
• Belgian data protection legislation

By using our website or contacting us, you acknowledge that you have read this privacy policy.

Nancy Cool Interior Architecture reserves the right to modify this privacy policy. The most recent version is always available on the website.

2. Who is responsible for processing?

The data controller is:

3. Which personal data do we process?

We only process personal data that is necessary for our services. This may include:

• Identification data (name, first name)
• Contact details (email address, phone number, address)
• Data you voluntarily provide via contact form or email
• Project-related information you share with us
• Technical data when visiting the website (IP address, browser data, visited pages)

We do not collect sensitive personal data unless strictly necessary for the execution of an agreement.

4. For what purposes do we process your data?

Your personal data is processed for the following purposes:

4.1 Contact and communication

To answer your questions, prepare quotations, or provide information about our services.

4.2 Execution of agreements

For carrying out interior architecture projects, invoicing, and administrative follow-up.

4.3 Website optimization

When you visit our website, technical data may be collected (such as IP address, time of visit, and visited pages) to improve the functioning and security of the website.

4.4 Marketing (if applicable)

We may inform you about our services or projects if you have explicitly given permission for this or if this fits within an existing professional relationship.

Your data is never sold to third parties.

5. Legal basis for processing

We process your personal data based on:

• Your consent
• The execution of an agreement
• A legal obligation
• Our legitimate interest (e.g., for website security or business communication)

6. Sharing of personal data

Your personal data is not passed on to third parties, unless:

• This is necessary for the execution of our services (e.g., accountant or IT service provider)
• We are legally obliged to do so

Appropriate data processing agreements are concluded with external processors.

7. Retention period

We do not keep your personal data longer than necessary for the purpose for which it was collected or as long as legally required.

Project and invoicing data are kept in accordance with legal accounting obligations.

8. Cookies

Our website may use cookies to improve the user experience and track statistics.

You can refuse or remove cookies via your browser settings. Disabling cookies may affect the functioning of certain parts of the website.

If applicable, a separate cookie policy is provided.

9. Your rights

You have the following rights regarding your personal data:

• Right of access
• Right to rectification
• Right to erasure ("right to be forgotten")
• Right to restriction of processing
• Right to object to processing
• Right to data portability
• Right to withdraw your consent

You can exercise these rights by sending an email to: info@nancycool.be

We will respond within one month of receiving your request.

10. Lodging a complaint

If you believe that your personal data is being processed unlawfully, you have the right to lodge a complaint with the competent supervisory authority:

11. Security

Nancy Cool Interior Architecture takes appropriate technical and organizational measures to protect your personal data against loss, misuse, or unauthorized access.

If you have any questions about this privacy policy, you can always contact us via info@nancycool.be.